GameStop contracted Level Five Solutions for an evaluation of its point of sale system, ReTech. For this project, I assisted with contextual user tests in multiple GameStop stores throughout Kansas City to see how employees felt about the system and how it affected the customer’s experience. In addition, I performed a heuristic analysis of the user interface: I audited its messaging, UI design, functionality, and architecture against Jakob Nielsen’s best practices.
- Role User Researcher
- For GameStop
- Date 2013
- Type Product Heuristic Analysis
- Agency Level Five Solutions
- Agency URL levelfivesolutions.com