GameStop: ReTech

GameStop contracted Level Five Solutions for an evaluation of its point of sale system, ReTech. For this project, I assisted with contextual user tests in multiple GameStop stores throughout Kansas City to see how employees felt about the system and how it affected the customer’s experience. In addition, I performed a heuristic analysis of the user interface: I audited its messaging, UI design, functionality, and architecture against Jakob Nielsen’s best practices.

  • Role User Researcher
  • For GameStop
  • Date 2013
  • Type Product Heuristic Analysis
  • Agency Level Five Solutions
  • Agency URL